Refund policy


 

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the watch must be in the same condition as received, unworn, unused, and include all original packaging, accessories, and documentation.

Customers must provide proof of purchase when requesting a return.

Before sending any return, please contact our customer service team for return instructions.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

All returned items are subject to inspection before a refund is processed.

A 15% restocking fee may apply for returned items that are not related to product defects or shipping errors.

Order Cancellation

We understand that plans may change.

Order cancellation requests must be submitted within 12 hours after placing the order.

  • All cancelled orders are subject to a 5% cancellation fee.
  • Cancellation requests made after 12 hours cannot be accepted because the order may already have entered processing or shipment preparation.

To request cancellation, please contact us via email or  whatsApp.

Damaged or Incorrect Items

Please inspect your order after delivery.

If your watch arrives damaged, defective, or if you receive the wrong item, please contact us within a reasonable time with photos or relevant information.

We will review the issue and provide an appropriate solution.

Exchanges

If you would like to exchange your watch for another model, please contact our support team first.

The fastest way to receive a different item is usually to return the original item after approval and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Refunds are typically processed to your original payment method within 10 business days after we receive and inspect your returned item.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.