Frequently Asked Questions
How long does shipping take?
Orders are processed in 1–3 business days. Worldwide standard shipping typically takes 7–15 business days after shipment, with a tracking number provided. (Please note that delays may occur during Chinese public holidays or customs clearance.)
Can I return my order?
Yes, we offer a 30-day return policy. Items must be unworn, in their original condition with all packaging, and proof of purchase is required. Please contact our support team before sending any returns. (Note: Return shipping costs are covered by the customer unless the item is defective, and non-defect returns may be subject to a 15% restocking fee.)
Do you offer a warranty on your watches?
VANKROS offers a one-year warranty from the date of purchase for all orders placed directly through our official website.
This warranty covers manufacturing defects in materials and workmanship, including movement-related issues under normal use.
It does not cover normal wear and tear, accidental damage, water damage caused by improper use, or impacts.
Is checkout secure?
Absolutely.
Your checkout is protected with SSL encryption and secure payment processing.
We accept PayPal, Credit Cards, Apple Pay, Google Pay, and Shop Pay.
Your payment information is always safe and protected.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can monitor your shipment's progress in real-time.
What if my item arrives damaged?
If your watch arrives damaged, defective, or incorrect, please contact us immediately with your order number and photos. We will arrange a replacement, refund, or the best solution as quickly as possible.